3 ms·

Colour me old fashioned, but these tickets are usually web documents that can be located by a URL. It’s ok to use URLs for links! They are too long to fit int

by heads 3y ago

Colour me old fashioned, but these tickets are usually web documents that can be located by a URL. It’s ok to use URLs for links! They are too long to fit into a title but fit nicely into the body text… See https://bugs.com/8765309 …with the advantage that many tools already know how to make these magic strings into clickable links. No need to rely on parsing #<id> or !<id> or whatever.

mjcarden 3y ago
You won't be able to call Jenny with a typo'd number like that.
grogenaut 3y ago
having worked at several places for a while, you end up changing the tracking system url over time. This has happened to me at the job I worked at for 8 years, the one for 3 years (actually more than the others), and the recent 10 year tenure. The first place was pre-jira popularity and we maintained our own system, or used systems from our clients. The second place was a game studio and had many more bugs than any other place I've worked. One game title we had, we had around 29k tickets, and cleared out 7k in our biggest week. The speed of the UI actually impacted the effectiveness of our throughput at one point. We started with Traq, then hansoft. But I think jira won out over hansoft due to the ability to customize it and then sony just maintaining a jira for us that their teams used to coordinate with us, so kinda a no brainer. The last one is interesting as Amazon has many tracking systems, and even if you use jira, over time the jiras were so crowded they had several, we used jira-4 (out of 7 or 8) before I setup one for our org. At twitch we've been consistent on our use of one jira instance since i've been there, but we've changed the url I think 4 times since during my tenure. In all of these places we've had many codebases that outlasted the urls. All of those places I've been we just use the short numbers like AND-3421. In the cases I needed to click them I could just use alfred or a tampermonkey script. It's a lot shorter as well.
- sghill 3y ago
  The old URLs aren’t kept around to redirect to the new location?
  - danmur 3y ago
    My work isn't what I would call highly professional in terms of infra, but for us the old URL from our Jira move is dead and gone (including the parent domain) but the ticket references work in the new instance (redirecting to a new project name also). I think you just have to pick your poison, nothing's going to work all the time without small amounts of effort from IT.
    - sghill 3y ago
      Definitely - we recently moved issue tracking to another system after 15+ years and found there were too many links to abandon, so we run a service that just redirects old URLs.

by heads 3y ago

mjcarden 3y ago

You won't be able to call Jenny with a typo'd number like that.

grogenaut 3y ago

having worked at several places for a while, you end up changing the tracking system url over time. This has happened to me at the job I worked at for 8 years, the one for 3 years (actually more than the others), and the recent 10 year tenure. The first place was pre-jira popularity and we maintained our own system, or used systems from our clients. The second place was a game studio and had many more bugs than any other place I've worked. One game title we had, we had around 29k tickets, and cleared out 7k in our biggest week. The speed of the UI actually impacted the effectiveness of our throughput at one point. We started with Traq, then hansoft. But I think jira won out over hansoft due to the ability to customize it and then sony just maintaining a jira for us that their teams used to coordinate with us, so kinda a no brainer. The last one is interesting as Amazon has many tracking systems, and even if you use jira, over time the jiras were so crowded they had several, we used jira-4 (out of 7 or 8) before I setup one for our org. At twitch we've been consistent on our use of one jira instance since i've been there, but we've changed the url I think 4 times since during my tenure. In all of these places we've had many codebases that outlasted the urls. All of those places I've been we just use the short numbers like AND-3421. In the cases I needed to click them I could just use alfred or a tampermonkey script. It's a lot shorter as well.

sghill 3y ago
The old URLs aren’t kept around to redirect to the new location?
- danmur 3y ago
  My work isn't what I would call highly professional in terms of infra, but for us the old URL from our Jira move is dead and gone (including the parent domain) but the ticket references work in the new instance (redirecting to a new project name also). I think you just have to pick your poison, nothing's going to work all the time without small amounts of effort from IT.
  - sghill 3y ago
    Definitely - we recently moved issue tracking to another system after 15+ years and found there were too many links to abandon, so we run a service that just redirects old URLs.