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The first bullet point on my list of our achievements was "Achieved profitability". I fully agree with you.
by ryancarson 14y ago
The first bullet point on my list of our achievements was "Achieved profitability".
I fully agree with you.
- ryancarson 14y agoForgot to mention. We just hit 10,000 paying customers as well. Yay!
- andysinclair 14y agoMaybe you should change the headline to "We work a 4-day week and have 10,000 paying customers". I don't equate raising money with success. 10k paying customers speaks for itself.
- pbreit 14y agoRaising money is absolutely a milestone on the journey to success. Congrats to Treehouse on raising the funding necessary to continue expanding the business and delighting customers. Bollocks to the haters who have no clue on how to build a business.
- outside1234 14y agoi think the point is that raising money and building a business are orthogonal. some businesses need external capital. some don't.
- bira 14y ago"Raising money is absolutely a milestone on the journey to success." Go tell that to DHH :) I personally like it more this way: "Profiting is absolutely a milestone on the journey to success." Different perspectives, I guess. No hate.
- pbreit 14y agoThe difference is I agree that both funding and profiting are milestones on the success journey. Whereas the person I responded to apparently does not. And it's not clear that you do either.
- Aftershock21 14y agoI went through the library and I see most of the videos are pretty short. There is hardly 40 minutes of video on html5, same is true for iOS programming. At this point, I would prefer free Stanford courses over treehouse. What am I missing here?
- stevoski 14y agoRyan, how do you handle customer support requirements on the days where everyone is out of the office? Customers who are working on Fridays like to have access to timely support. This is what's preventing me from going 4 days a week.
- awaterz 14y agoWell they tell some users to visit Facebook in response to support questions. Unacceptable if you ask me.
- batista 14y agoIf they have enough users that don't mind it, it's perfectly acceptable. I never understood this american obsession with "customer support" anyway. In my country we almost NEVER call "customer support" for software and web services. What would they tell you? Which buttons to click?
- benackles 14y agoI never thought that was an "American obsession". If it is, you might want to borrow from those Americans. Customer Support is not only a way to help users better use your product, it's also a chance to know your customer better. It's an opportunity to see through the eyes of a layman. If it's as simple as telling someone what button to push, use it as a chance to humanize your product. If it's really that simple, you both look like a genius (ok...not really) and really need to build a better FAQ.
- dmoney 14y agoYes, in my experience of tech support, I often did have to tell the user what buttons to click. I'm curious how it works in your country. What would a non-technical user do if they had a problem? What if you're a paying user of a web service and you start having a problem with it?
- batista 14y ago
- nhangen 14y agoThere's still a difference between profitability and customer satisfaction.