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I had to phone my bank, which is one of the bigger players in the UK high street market, a couple of days ago. They're still encouraging me to enroll in their i
by gnfargbl 3y ago
I had to phone my bank, which is one of the bigger players in the UK high street market, a couple of days ago. They're still encouraging me to enroll in their idiotic "my voice is my password" programme. At this stage in the evolution of AI, that feels simply negligent.
- toss1 3y agoFidelity Investments just did something even worse ~a week ago - It asked me to reply to a few questions, then announced that I'd just been enrolled in it's voice identification program (or whatever they call it). Now I've got Just Another Item on my ToDo list, to get that undone. Gawd, does every company promote it's stupidest people to management?
- crazysim 3y agoClone management's voices and post it to their social media/etc. Super undo it!
- hasty_pudding 3y agoThey promote their best schmoozers to management. They have so much money that competence no longer matters and bootlicking will get you much farther.
- throwup238 3y ago> Gawd, does every company promote it's stupidest people to management? Yes: https://en.wikipedia.org/wiki/Dilbert_principle https://en.wikipedia.org/wiki/Dilbert_principle Ironically, this is the place where they can do the least damage.
- ben_w 3y agoI don't know if GDPR (or any of its cousins) applies to you, but this kind of thing sounds exactly like the sort of thing it's supposed to outlaw.
- jokethrowaway 3y agoHow? Your bank stores personal data covered by gdpr but enabling crappy secure systems is not the domain of gdpr. Most likely this is caused by SCA another European directive that ruined our lives with extra security hoops (for payment providers) for little extra security - or even worse in case of voice password or security questions
- ben_w 3y agoA person's voice is, I believe, personal data. > Processing personal data is generally prohibited, unless it is expressly allowed by law, or the data subject has consented to the processing - https://gdpr-info.eu/issues/consent/ https://gdpr-info.eu/issues/consent/
- jokethrowaway 3y agoI see, good point! Given the same voice get processed and recorded during a normal phone call to the bank so you would need to give consent just to talk on the phone (and they do have a disclaimer when you are calling in Europe). Most likely this is buried deep in some massive EULA you accept when you open an account.
- ben_w 3y agoAll processing is supposed to require explicit and meaningfully informed consent for each separate use; one of the GDPR training lessons we get over here is basically "Bob has a bunch of customer's emails he got from the sign up process, is he allowed to use them to send adverts for a new product?" and the answer is "No, that's only allowed when the customers explicitly consented to that, you can't just use any data they happen you have given you for whatever new purpose you want". EULAs are a bit more of a mess, as all the advice I've been given says "don't hide stuff like that" while all the websites I visit are "we're going to do this anyway because we think we can get away with it".
- seabass-labrax 3y ago
- Havoc 3y agoInvestec? Yeah thinking I need to phone them to disable mine