> layers of semantic shielding. I love this term. It describes perfectly something I encountered during my days as the sole technical support for a small ISP.

> layers of semantic shielding. I love this term. It describes perfectly something I encountered during my days as the sole technical support for a small ISP. I got really good at routing around it in my customers brains. I would ask "have you installed anything?", they would say no. I would ask "do you have any new programs or stuff?", they would say yes. Because to them, installing something was like adding something under the hood of a car. Since putting in a new program didn't involve taking the cover off the computer, there wasn't anything "installed". There was mismatch in our definitions of terms. I had to figure out how to route around it. I got really sensitive to things like that, and routing around it. Semantic mismatch might be another term for it in my case.