4 ms·
Both internal stakeholders and external customers don't know what they want. Recent conversation I had with a customer went... Me: Do you want X? Customer: Ye
by Simon_ORourke 3y ago
Both internal stakeholders and external customers don't know what they want. Recent conversation I had with a customer went...
Me: Do you want X?
Customer: Yes, absolutely.
Me: What about Y?
Customer: That too.
Me: X and Y are mutually exclusive.
Customer: Oh, ok. What should I ask for?
As pointed out by a few posters here, your job is to tell your customers what they want.
- AntonZ234 3y agoI've had similar experiences with internal stakeholders.
- xg15 3y agoBut wouldn't this also be an opportunity to dive deeper? Ok, so at a basic level you want both X and Y, but those are mutually exclusive. Why do you want both? Is one a "must" and the other a "nice to have"? Are X and Y needed in different situations/by different departments? Etc... As a concrete example, a customer demand of "I want the light be on but I also want it to be off" sounds nonsensical, but maybe they really just want to have a light switch.