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Thanks for the recommendation for Dekker, added it to my list! Honestly, I'm not super with the title too :) It's hard to find something that's eye-catching bu

• kevindamm 3y ago
  "Thinking like a customer." But your title will probably get more clicks.
• csours 3y ago
  As sibling comment states, the title is pretty good clickbait (not an insult). The problem is, the people you're trying to reach are clickbait connoisseurs. You need to hit another level of interest. "What to do after just asking the customer fails" "Why I didn't implement your excellent feature request"