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Also keep in mind that there are products out there were the real customer isn't the user, so giving users what they want is secondary to building the features
by cratermoon 3y ago
Also keep in mind that there are products out there were the real customer isn't the user, so giving users what they want is secondary to building the features that matter to the revenue stream. Obviously the major social media are guilty of this, but so are retail websites and airline booking apps. They may even employ dark patterns, which are clearly not in the users interests, and aren't even necessarily desired by the paying customers.
- passwordoops 3y agoMajority of B2B SaaS too. It's the only reason SAP is what it is
- cratermoon 3y agoAbsolutely. The folks who make the decisions to buy aren't the ones that have to use it.
- deleted 3y ago[deleted]
- esafak 3y agohttps://en.wikipedia.org/wiki/Principal%E2%80%93agent_problem https://en.wikipedia.org/wiki/Principal%E2%80%93agent_proble...