This is true to a large extent but if you let edge cases build up over a long time you end up with an n-dimensional long tail. A whole bunch of customers to who

This is true to a large extent but if you let edge cases build up over a long time you end up with an n-dimensional long tail. A whole bunch of customers to whom you’re not providing the expected quality of service. It depends on the type of good/service/commodity you supply.