2 ms·
Idk if I’m convinced by “HCI dogma disproven because sometimes customers are contradictory or unclear”. If you forgive the clickbait headline and actually read
by bbor 3y ago
Idk if I’m convinced by “HCI dogma disproven because sometimes customers are contradictory or unclear”. If you forgive the clickbait headline and actually read the (pre-promotion?) article, it’s good stuff - totally agree that it’s about asking customers questions that help you answer your questions, not just letting them design the product directly.
- mysterydip 3y agoAlso true the old adage "if you try to please everyone, you'll end up pleasing no one". Your most vocal complaints do not necessarily translate to the largest majority issue (I'd say often quite the opposite). Make sure any changes won't alienate your core demographic.
- Affric 3y agoThis is true to a large extent but if you let edge cases build up over a long time you end up with an n-dimensional long tail. A whole bunch of customers to whom you’re not providing the expected quality of service. It depends on the type of good/service/commodity you supply.