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>Amazon cannot take the customer’s word on return condition. Why not? Doing so prevents this exact scenario. I'm curious if you think this is appropriate in ot
by cool_dude85 3y ago
>Amazon cannot take the customer’s word on return condition.
Why not? Doing so prevents this exact scenario. I'm curious if you think this is appropriate in other circumstances too: a customer at the grocery store returns a bag of candy. Do you want the cashier to check it and decide to put it back on the shelf for you to buy?
>This is good enough since someone buying the used copy can also return it if they disagree.
But not good enough for the author, who loses a royalty payment.
- xboxnolifes 3y ago> Why not? Doing so prevents this exact scenario. And creates other scenarios.
- cool_dude85 3y agoWell, like what? The book gets thrown away?
- Judson 3y agoMaybe it’s more apparent in the opposite case. Customers who say the item is totally fine, but have shipped back a box of rocks.
- Judson 3y agoThis is almost exactly how it _does_ work in big box grocery except there are blanket policies re: disposal for food items. Fwiw, Amazon also has near identical policies for food items.
- cool_dude85 3y agoI worked for years in a grocery store and never saw a returned item go back on the shelf. Hope I never shop at the places you're talking about.