I agree with the importance of designing things after how people act naturally, but with UX I think we sometimes go overboard with this mentality. Sometimes it

I agree with the importance of designing things after how people act naturally, but with UX I think we sometimes go overboard with this mentality. Sometimes it feels like you can never expect people to have some base level of knowledge (or for heavens sake, make them learn something new), which makes it so that you remove vital features, change syntax to accompany what people are used to or change the architecture in a way that is more easily understood but hurts in a long run. There is a balance to struck.