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I'm not sure it's so steep: Starter is $16/user, Pro is $23/user (with the $10k minimum) and then Enterprise is expecting 100+ (into the many thousands) of user

I'm not sure it's so steep: Starter is $16/user, Pro is $23/user (with the $10k minimum) and then Enterprise is expecting 100+ (into the many thousands) of users and companies often want to discuss that pricing alongside support constraints etc. The Pro plan contains a load of features like insights, audit logs, API access, etc that you don't get in Starter, hence the increase per-seat bill. Would be interested if that makes more sense to you? (I work there, always keen to hear feedback)

wongarsu 3y ago
If I understand the pricing table correctly, Starter is $16/user, Pro is the equivalent of $27/user ($10k divided by 12 months and 30 free responders), and $23 for every user after that. 30 responders probably covers a company of 100+ people (viewers are free after all). If you are smaller but want things like an API or webhooks, the minimum payment for the Pro plan is a huge cliff. And it doesn't even give you audit logs or an SLA.