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Interesting Pricing strategy (for Incident.io) Plan A: $16 (month/user) Plan B: $10,000+ Call Us Plan C: Call Us Those are some of the steepest price cliffs

Interesting Pricing strategy (for Incident.io) Plan A: $16 (month/user) Plan B: $10,000+ Call Us Plan C: Call Us Those are some of the steepest price cliffs I’ve ever come across. https://incident.io/pricing#plan-comparison https://incident.io/pricing#plan-comparison

lawrjone 3y ago
I'm not sure it's so steep: Starter is $16/user, Pro is $23/user (with the $10k minimum) and then Enterprise is expecting 100+ (into the many thousands) of users and companies often want to discuss that pricing alongside support constraints etc. The Pro plan contains a load of features like insights, audit logs, API access, etc that you don't get in Starter, hence the increase per-seat bill. Would be interested if that makes more sense to you? (I work there, always keen to hear feedback)
- wongarsu 3y ago
  If I understand the pricing table correctly, Starter is $16/user, Pro is the equivalent of $27/user ($10k divided by 12 months and 30 free responders), and $23 for every user after that. 30 responders probably covers a company of 100+ people (viewers are free after all). If you are smaller but want things like an API or webhooks, the minimum payment for the Pro plan is a huge cliff. And it doesn't even give you audit logs or an SLA.
youngtaff 3y ago
Ouch… no SSO support in the $10K plan Many Cyber Insurance policies mandate SSO
- lawrjone 3y ago
  The product provides login and sign up with Slack which means all product plans include SSO under whatever scheme the Slack workspace is provisioned with. The SAML feature in the Pro and up plans is about hooking us up directly to your identity provider to do things like RBAC and group syncing, and we pay WorkOS a monthly fee of several hundred dollars per customer that uses this, so makes sense to gate in the higher plans. So I’m not sure this is quite right?
  - youngtaff 3y ago
    Most reasonable companies aren’t using Slack for SSO they’re using Azure AD, Auth0/Okta etc so they can manage identity on a corporate level

lawrjone 3y ago

I'm not sure it's so steep: Starter is $16/user, Pro is $23/user (with the $10k minimum) and then Enterprise is expecting 100+ (into the many thousands) of users and companies often want to discuss that pricing alongside support constraints etc. The Pro plan contains a load of features like insights, audit logs, API access, etc that you don't get in Starter, hence the increase per-seat bill. Would be interested if that makes more sense to you? (I work there, always keen to hear feedback)

wongarsu 3y ago
If I understand the pricing table correctly, Starter is $16/user, Pro is the equivalent of $27/user ($10k divided by 12 months and 30 free responders), and $23 for every user after that. 30 responders probably covers a company of 100+ people (viewers are free after all). If you are smaller but want things like an API or webhooks, the minimum payment for the Pro plan is a huge cliff. And it doesn't even give you audit logs or an SLA.

youngtaff 3y ago

Ouch… no SSO support in the $10K plan Many Cyber Insurance policies mandate SSO

lawrjone 3y ago
The product provides login and sign up with Slack which means all product plans include SSO under whatever scheme the Slack workspace is provisioned with. The SAML feature in the Pro and up plans is about hooking us up directly to your identity provider to do things like RBAC and group syncing, and we pay WorkOS a monthly fee of several hundred dollars per customer that uses this, so makes sense to gate in the higher plans. So I’m not sure this is quite right?
- youngtaff 3y ago
  Most reasonable companies aren’t using Slack for SSO they’re using Azure AD, Auth0/Okta etc so they can manage identity on a corporate level