Typically what happens is that consultants implement the IT systems for these departments. Unfortunately it wouldn’t surprise me if the government got snowed in

Typically what happens is that consultants implement the IT systems for these departments. Unfortunately it wouldn’t surprise me if the government got snowed into thinking they needed this app / there are kickbacks involved behind the purchasing decision. Still, it is possible the app has a legit reason like the OS wallet implementation is missing support for their region or OS wallet support is incomplete in some way and this bridges that gap. 18m does seems a tad steep though considering that RDW payed UDL to build a sample reference app for free and one would expect that to be the basis for any 3p implementation delivered. Like that would be 36 very highly paid engineers which is a lot for 2 apps. It’s possible the 18m was also for the backend changes to enable the app which would maybe be more legit and be required changes for the builtin integration. Are you sure it was 18m just for the app?