> The poster child was the auto industry "forgetting" how to make quality cars. They didn't forget of course, They didn't just forget. They rejected approaches

> The poster child was the auto industry "forgetting" how to make quality cars. They didn't forget of course, They didn't just forget. They rejected approaches that would have helped them improve quality. Deming tried to convince US industry for quality, but was rejected. He, however, was embraced in Japan.