> The solution: one drop down menu and selecting the phone number, This is why you're wrong. It's not about "using the phone number". You as the sender have no

> The solution: one drop down menu and selecting the phone number, This is why you're wrong. It's not about "using the phone number". You as the sender have no way to know whether they have iMessage on their phone or not. You can't say "use iMessage or SMS?" because if they do have it on their phone, you don't want to use SMS. > The user made the choice to enable iMessage as part of an optional set up process on their Mac. Imagine explaining to your mom that this is her own fault and it's happening because she checked a box during the setup for her computer. You can't get back to the setup, you just have to figure out how to dig through settings to turn it off. How would anyone intuit that the consequence of checking that box will suddenly start making text messages that used to go to your android phone suddenly start going to your laptop instead? That's insane behavior. Moreover, if your suggested fix for this "professional computer person" is to remove the email from the contact, that's not really a fix, is it? Now you just have to hope you remember the email address and that nobody else adds the phone number and email to their contacts. Software engineers build software for people. If you find yourself suggesting that it's the user's fault for experiencing some unhinged software behavior, you've lost your way. These interactions suck because of iMessage, not because the users are "idiots".