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Capturing Feedback In Your iPhone App

12 points by olivercameron 15y ago

ashok_varma 15y ago
Nice to see app developers embracing the idea of gathering feedback inside their apps. We have built a similar solution that any app developer can use right now. Check it out at http://appstark.com http://appstark.com
sunnynagra 15y ago
I really enjoy using TestFlight, they have great tools and are free.
- ashok_varma 15y ago
  Testflight does not help you capture the user emotion. It is very important to find out how the user views a certain feedback. Does he view it as a suggestion, question or a problem, it helps to know how big a pain point it is.
tbgvi 15y ago
This absolutely works, if you've developed an app you should definitely have a support/feedback form somewhere. Just launched our second app and we decided to include this, and I think it's had a hugely positive impact on our ratings and reviews. Where people would have left a bad review before, now they're submitting feedback straight to us. It's also helped us prioritize some things after getting the same question repeatedly. It's a little more work (we've been following up on all feedback), but it seems to go a long way.
- rganguly 15y ago
  Kudos to you for following up on all the feedback! We keep hearing that while it might feel like a hassle at first, it ends up being pretty motivating to have conversations with your customers. Have you found this to be the case for your team?
rganguly 15y ago
This is absolutely critical to your success on an ongoing basis as an app developer. With over a million apps available in the iOS, Android and Mac marketplaces, the best chance you have of being successful, over the long haul, is to have a loyal audience. Every download represents an opportunity to win a fan and an evangelist. We've been helping developers solve this feedback problem for the past year on all three platforms and the data is very compelling: your ratings and reviews improve, the number of people recommending you to their friends increases and your business grows. The math is stunning and we'd encourage everyone to invest time in communicating with their customers if they really believe in the app they're building. Regardless of if you build it yourself or use our simple to integrate SDKs (http://apptentive.com http://apptentive.com) - take the time to listen to your customers. It'll go a very long way.

12 points by olivercameron 15y ago

Nice to see app developers embracing the idea of gathering feedback inside their apps. We have built a similar solution that any app developer can use right now. Check it out at http://appstark.com http://appstark.com

sunnynagra 15y ago

I really enjoy using TestFlight, they have great tools and are free.

ashok_varma 15y ago
Testflight does not help you capture the user emotion. It is very important to find out how the user views a certain feedback. Does he view it as a suggestion, question or a problem, it helps to know how big a pain point it is.

tbgvi 15y ago

This absolutely works, if you've developed an app you should definitely have a support/feedback form somewhere. Just launched our second app and we decided to include this, and I think it's had a hugely positive impact on our ratings and reviews. Where people would have left a bad review before, now they're submitting feedback straight to us. It's also helped us prioritize some things after getting the same question repeatedly. It's a little more work (we've been following up on all feedback), but it seems to go a long way.

rganguly 15y ago
Kudos to you for following up on all the feedback! We keep hearing that while it might feel like a hassle at first, it ends up being pretty motivating to have conversations with your customers. Have you found this to be the case for your team?

rganguly 15y ago

This is absolutely critical to your success on an ongoing basis as an app developer. With over a million apps available in the iOS, Android and Mac marketplaces, the best chance you have of being successful, over the long haul, is to have a loyal audience. Every download represents an opportunity to win a fan and an evangelist. We've been helping developers solve this feedback problem for the past year on all three platforms and the data is very compelling: your ratings and reviews improve, the number of people recommending you to their friends increases and your business grows. The math is stunning and we'd encourage everyone to invest time in communicating with their customers if they really believe in the app they're building. Regardless of if you build it yourself or use our simple to integrate SDKs (http://apptentive.com http://apptentive.com) - take the time to listen to your customers. It'll go a very long way.