This is actually another key concept that I've been mulling how to write about. There is a direct path from docs to support and into your product cycle. The inf

This is actually another key concept that I've been mulling how to write about. There is a direct path from docs to support and into your product cycle. The information that flows through there should be critical to informing how your next feature set you develop is selected. Obvious, painful rough edges should be fixed.