Amazon does this a lot in their “customer obsession” management strategy. In their terms, the mechanism to make this happen is called a “PR/FAQ”[1], and the cor

Amazon does this a lot in their “customer obsession” management strategy. In their terms, the mechanism to make this happen is called a “PR/FAQ”[1], and the core idea is that if you can’t express your idea in terms of a customer-focused press release, then it isn’t a good thing to add. [1]: https://productstrategy.co/working-backwards-the-amazon-prfaq-for-product-innovation/ https://productstrategy.co/working-backwards-the-amazon-prfa...