No that's not true. UK punctuality figures are based on actual lateness, not perceived lateness. If a train is more than 15 minutes late in the UK you're entitl

No that's not true. UK punctuality figures are based on actual lateness, not perceived lateness. If a train is more than 15 minutes late in the UK you're entitled to compensation on a sliding scale up to one hour when you're entitled to a full refund of your ticket.