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Perfect. While I've never been as deep in the details, my perpetual answer here is: "You're so vain, I bet you think this search is about you?" I understand

by jrm4 3y ago

Perfect. While I've never been as deep in the details, my perpetual answer here is: "You're so vain, I bet you think this search is about you?" I understand it because people are human, but I can't help but feel annoyance when people are like "the search engine isn't doing what I want!" It's not designed to DO THAT, it's designed to maximize it's own sales and we're pretty much at the point where we should try to stop pretending otherwise.

mvdtnz 3y ago
It's not vanity to complain that a faceted search tool is surfacing completely useless facets populated by obviously-wrong data and actively lying to the user about the number of results in each facet. Or returning completely unrelated products like an umbrella in a search for laundry detergent in the top 3 results. Users should expect better. People with your attitude are not helping.
- jrm4 3y ago
  Yeah, I think my downvotes are not getting my exact intent here; I think what I'm saying or trying to express is the extent to which there's a lack of savviness by everyone about the workings of this particular product? I guess I'm baffled as to how search has stayed so garbage for so long and why this hasn't been more disrupted yet. We know (or should know) the problem and we have things that look a lot like the solution? Wikipedia has lessons, always adding "reddit" to your searches has lessons, now ChatGPT has lessons. I guess, to me, this type of complaining is just kind of, yeah duh. Now what?
- jwr 3y ago
  > returning completely unrelated products like an umbrella in a search for laundry detergent in the top 3 results Actually… Consider this: the goal for the E-commerce site is to make more money. If showing unrelated products in search results brings in more revenue than showing the products the customer actually searched for — then that's what will be done. This is not theoretical, I actually know of this being done on purpose.

by jrm4 3y ago

mvdtnz 3y ago

It's not vanity to complain that a faceted search tool is surfacing completely useless facets populated by obviously-wrong data and actively lying to the user about the number of results in each facet. Or returning completely unrelated products like an umbrella in a search for laundry detergent in the top 3 results. Users should expect better. People with your attitude are not helping.

jrm4 3y ago
Yeah, I think my downvotes are not getting my exact intent here; I think what I'm saying or trying to express is the extent to which there's a lack of savviness by everyone about the workings of this particular product? I guess I'm baffled as to how search has stayed so garbage for so long and why this hasn't been more disrupted yet. We know (or should know) the problem and we have things that look a lot like the solution? Wikipedia has lessons, always adding "reddit" to your searches has lessons, now ChatGPT has lessons. I guess, to me, this type of complaining is just kind of, yeah duh. Now what?
jwr 3y ago
> returning completely unrelated products like an umbrella in a search for laundry detergent in the top 3 results Actually… Consider this: the goal for the E-commerce site is to make more money. If showing unrelated products in search results brings in more revenue than showing the products the customer actually searched for — then that's what will be done. This is not theoretical, I actually know of this being done on purpose.