Couldn't agree with you more. I spent the last 6 months leading a web performance optimization effort of one very popular site. The dichotomy between upper man

Couldn't agree with you more. I spent the last 6 months leading a web performance optimization effort of one very popular site. The dichotomy between upper management and ICs in the weeds doing the actual work is mind boggling at times. ICs would understand the spectrum, and desire to create baseline targets across the service for the best experience we could muster. Meanwhile management only cared whether the core funnel met a specific target and viewed all other efforts as a distractions of the bottom line. This narrow minded thinking directly results in a subpar experience for customers. It's a shame too, because product quality is critical at this organization.