I know when my restaurant food tastes good and when it doesn't. But if I've never cooked the dish before, I don't know the first thing about how exactly to impr

I know when my restaurant food tastes good and when it doesn't. But if I've never cooked the dish before, I don't know the first thing about how exactly to improve it. Someone can know that their loved one was given substandard care, yet not know enough to know how to improve the system such that the care would have been better. Case in point: the family of the patient who died in the linked article, seem to think the systemic improvement that is needed is neurodivergence training. When in actuality, it was a failure to take into account the medical history of the patient which led to the malpractice that caused his death. It wasn't that the doctors didn't know what autism was or something.