From what I've seen of the software/web world technical means just that: technical. This includes but is not limited to Programmers, Operations, and even your

From what I've seen of the software/web world technical means just that: technical. This includes but is not limited to Programmers, Operations, and even your Sales Engineers. I've seen Operations guys who understand technology orders of magnitude better than programmers at the same company. What the author is referring to is slightly different and imho he badly expresses it. Being able to use the internet and an iPhone is not technical that is just internet savvy.