I've heard that professional mediators use a similar technique. It goes something like: 1) repeat back what you've heard and ask if you've got it right, 2) if t

I've heard that professional mediators use a similar technique. It goes something like: 1) repeat back what you've heard and ask if you've got it right, 2) if the other person says no, then have them explain, 3) repeat back again and again until the other person says that you've got it right, 4) only after that point do you share your own perspective.