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> If blaming customers for manufacturing defects was company policy, that's not how it would have played out. Your Beliefs don't matter. To quote the Reuters

> If blaming customers for manufacturing defects was company policy, that's not how it would have played out. Your Beliefs don't matter. To quote the Reuters article yet again: > The control-arm problem continued for years, across Tesla’s model lineup. The automaker replaced front upper control arms on about 120,000 cars globally from January 2021 through March 2022, according to a Reuters analysis of repair records included in the Tesla documents. Most of the replacements came on the Model 3, Tesla’s least expensive vehicle. Many of the customer complaints were for noise. And: > Former service managers and technicians in Norway, the country with the most Teslas per capita, said in interviews that they were inundated with angry customers complaining of early control-arm failures. They said that tension increased as the automaker, starting in 2017, told service employees to push the cost of the frequent and repeated failures onto customers to cut warranty and goodwill repair costs. One manager said he was forced out after resisting the company’s push to blame customers for the failures of faulty control arms. “I said: ‘Now, we have to quit talking bullshit,’” he recalled. A service technician said he started in 2018 and quit a year later over the issue. “I wasn’t doing anything else than just constantly changing those control arms,” he said. And on half shaft failures: > One repair analysis showed the company replaced nearly 66,000 half shafts between January 2021 and March 2022. Customers paid for about 10% of those repairs. > More than one engineer made a point of saying the issue had nothing to do with damage caused by customers. Engineer Anastasia Skolariki, who was troubleshooting repair problems and customer complaints for Tesla in Europe, wrote in May 2020 to other engineers and technicians that the problem was a design issue “and not abusive behavior from the customer side.” The company needed to cover repairs for cars under warranty, she said, “no matter how many times the vehicle comes to Service with the same issue.” And here's an exciting half shaft failure: > In 2019, a Tesla engineer in Shanghai flagged a failure on a brand-new Model S with 160 kilometers (99 miles) on it. The car’s rear left half shaft had broken into three pieces when the owner stepped on the accelerator; one of the pieces pierced the electric-drive unit that powers the car. You should have a proper read of the Reuters article: https://www.reuters.com/investigates/special-report/tesla-musk-steering-suspension/ https://www.reuters.com/investigates/special-report/tesla-mu... You're clearly not taking it in.

simondotau 3y ago
> Customers paid for about 10% of those repairs. Said another way, Tesla paid for about 90% of those repairs. Again, consistent with not blaming customers for manufacturing defects. Is it your contention that 100% of half-shaft failures were identical and resulting from the same underlying cause? That Tesla was just selecting 10% of customers at random to pay for their repairs? That 0.00% of Tesla customers abused their cars? By the numbers you quote, that is indeed a lot of half-shaft failures, but still only represents around 2% of Tesla's sold at the time. This would be consistent with a failure in quality control, not a consistently poor part. The notion that 0.2% of any car maker's customers abused their vehicles seems well within the bounds of plausibility to me. Is it possible that some instances were misdiagnosed? Yes. It's very possible that some customers got a free repair when the cause was abuse. It's very possible that some customers paid for a repair they shouldn't have. This is the reality with every automaker, not just Tesla. After all, nobody has anything bad to say about car dealerships. No other automaker has ever made a lemon. This is a Tesla problem. Tesla are special. They're bad. They're evil. And it's all Elon's fault. :eyeroll: > You're clearly not taking it in. :eyeroll:
- clouddrover 3y ago
  This is just getting sad now. To repeat: More than one engineer made a point of saying the issue had nothing to do with damage caused by customers.
  - simondotau 3y ago
    This is just getting sad now. You're hysterical over the say-so of two engineers out of how many globally, maybe two thousand? How does that 1:1000 ratio compare to the statistical likelihood of incompetence? The statistical likelihood of being a liar or scumbag? The statistical likelihood of having an unrelated workplace dispute? If these allegations were true, I'd expect DRAMATICALLY more whistleblowers to come forward. You're the one stating high confidence. You have a pattern of believing any claim unfavourable to Tesla on face value. Let's be real here, I'm not taking Tesla's side. I'm saying that I don't think this minuscule amount of hearsay is sufficient to come to any conclusions. You don't like that? Fine. Just be aware of what you're actually doing.

simondotau 3y ago

> Customers paid for about 10% of those repairs. Said another way, Tesla paid for about 90% of those repairs. Again, consistent with not blaming customers for manufacturing defects. Is it your contention that 100% of half-shaft failures were identical and resulting from the same underlying cause? That Tesla was just selecting 10% of customers at random to pay for their repairs? That 0.00% of Tesla customers abused their cars? By the numbers you quote, that is indeed a lot of half-shaft failures, but still only represents around 2% of Tesla's sold at the time. This would be consistent with a failure in quality control, not a consistently poor part. The notion that 0.2% of any car maker's customers abused their vehicles seems well within the bounds of plausibility to me. Is it possible that some instances were misdiagnosed? Yes. It's very possible that some customers got a free repair when the cause was abuse. It's very possible that some customers paid for a repair they shouldn't have. This is the reality with every automaker, not just Tesla. After all, nobody has anything bad to say about car dealerships. No other automaker has ever made a lemon. This is a Tesla problem. Tesla are special. They're bad. They're evil. And it's all Elon's fault. :eyeroll: > You're clearly not taking it in. :eyeroll:

clouddrover 3y ago
This is just getting sad now. To repeat: More than one engineer made a point of saying the issue had nothing to do with damage caused by customers.
- simondotau 3y ago
  This is just getting sad now. You're hysterical over the say-so of two engineers out of how many globally, maybe two thousand? How does that 1:1000 ratio compare to the statistical likelihood of incompetence? The statistical likelihood of being a liar or scumbag? The statistical likelihood of having an unrelated workplace dispute? If these allegations were true, I'd expect DRAMATICALLY more whistleblowers to come forward. You're the one stating high confidence. You have a pattern of believing any claim unfavourable to Tesla on face value. Let's be real here, I'm not taking Tesla's side. I'm saying that I don't think this minuscule amount of hearsay is sufficient to come to any conclusions. You don't like that? Fine. Just be aware of what you're actually doing.