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I’m a bit surprised tesla managed to get the guy with 115 miles on the car to pay for the collapsed suspension. Maybe they don’t have lemon laws there? I hopi

by hedora 3y ago

I’m a bit surprised tesla managed to get the guy with 115 miles on the car to pay for the collapsed suspension. Maybe they don’t have lemon laws there? I hoping a class action lawsuit more than covers these peoples’ expenses.

dkjaudyeqooe 3y ago
Lemon laws apply to individual cars that cannot be fixed after repeated repair attempts. This though is simply Tesla abusing customers.
- lokar 3y ago
  How do you know it is abuse?
  - agency 3y ago
    By looking up the definition of the word "abuse" in the dictionary
    - lokar 3y ago
      Based on the article, how do you know they abused the car?
posguy 3y ago
A fool and his money are quickly separated. The guy probably didn't educate himself as a consumer and did not want to put more effort into chasing Tesla to uphold their legal commitments. Perhaps he read about https://www.theverge.com/2020/10/5/21502379/tesla-modely-roof-flies-off-convertible-quality-issue https://www.theverge.com/2020/10/5/21502379/tesla-modely-roo... and decided to take the loss and move on. Tesla's target demographics often skew towards those that are well to do financially, a good subset of which are not native. This is an easier to abuse subset of the population as they are not clued into how to use their state Attorney General to push Tesla to make it right, or use the other legal avenues available.
- netsharc 3y ago
  I suppose someone who's done the research wouldn't buy a Tesla in the first place... A bit like Nigerian spammers and phishers having sloppy writing, which is (either by design or not) a filter so only the less mentally able readers would fall into their net by responding.
  - frumper 3y ago
    Lots of people have no issues with their Tesla, just as other car makers put out some duds and inconsistent results. There is no perfect car to buy. That’s why we have warranties.
simondotau 3y ago
The fact that Tesla requested payment and the owner paid strongly suggests that the owner had reason to believe — rightly or wrongly — their actions to be the root cause of the failure. Whether the owner’s actions actually did exceed a reasonable expectation of durability isn’t something we can speculate on here because we don’t have the information.
- clouddrover 3y ago
  > we don’t have the information. Sure we do. Here it is: https://www.reuters.com/investigates/special-report/tesla-musk-steering-suspension/ https://www.reuters.com/investigates/special-report/tesla-mu... To quote the Reuters report: > The suspension collapse in Jain’s car fortunately occurred at low speed. It was nonetheless shocking in a car he had owned for less than 24 hours. The automaker told him the suspension collapse was caused by the separation of a lower control arm from the steering knuckle, which connects to the wheel assembly. Jain expected Tesla to cover the damage. A Tesla Service representative had texted Jain that an initial inspection found “no evidence of any external damage” that caused the incident and implied Tesla would pay for the repairs, according to a copy of the text Jain provided to Reuters. About a week later, Tesla sent Jain a letter denying responsibility, saying it had inspected the vehicle and determined that the cause was “a prior external influenced damage to the front-right suspension.” Jain said he was the only driver of the car during the one day he owned it and hadn’t had an accident before the suspension failure. “I was like, ‘Bloody hell, how can metal just snap like that when I know for sure the car has not hit anything?’” he said. The repair took about three months. Jain paid a deductible of about $1,250 to have the work covered by his insurance company, which after the claim hiked his rates sharply on another car he owned, he said. Fed up with the ordeal, Jain sold the repaired Tesla – for about $10,000 less than the $55,000 he paid for it.
  - simondotau 3y ago
    You quoted the part I was referring to: > [Tesla said] it had inspected the vehicle and determined that the cause was “a prior external influenced damage to the front-right suspension.” And then Jain ended up paying the bill. That is a critically important data point which _suggests that he had reason to believe_ his actions caused the damage. I repeat: Whether the owner’s actions actually did exceed a reasonable expectation of durability isn’t something we can speculate on here because we don’t have the information. It's possible that Jain didn't damage the car. But it's also possible that he did, and this damage was immediately apparent the moment that a technician lifted the car for a proper inspection. We don't know anything about the initial inspection which led to the interim diagnosis of manufacturing defect. It might have been a guess by someone who didn't even lay eyes on the car. The point is — We. Don't. Know.
m463 3y ago
thought Jain was in england (where consumer laws are different) EDIT: https://www.reuters.com/investigates/special-report/tesla-musk-steering-suspension/ https://www.reuters.com/investigates/special-report/tesla-mu... I don't know the right in england, but in the US what happens is that the driver (who is not responsible) can file a claim against his own insurance company. They will fix it for their customer, then subrogate against the responsible party to recover the money (if they feel it makes financial sense)

by hedora 3y ago

dkjaudyeqooe 3y ago

Lemon laws apply to individual cars that cannot be fixed after repeated repair attempts. This though is simply Tesla abusing customers.

lokar 3y ago
How do you know it is abuse?
- agency 3y ago
  By looking up the definition of the word "abuse" in the dictionary
  - lokar 3y ago
    Based on the article, how do you know they abused the car?

posguy 3y ago

A fool and his money are quickly separated. The guy probably didn't educate himself as a consumer and did not want to put more effort into chasing Tesla to uphold their legal commitments. Perhaps he read about https://www.theverge.com/2020/10/5/21502379/tesla-modely-roof-flies-off-convertible-quality-issue https://www.theverge.com/2020/10/5/21502379/tesla-modely-roo... and decided to take the loss and move on. Tesla's target demographics often skew towards those that are well to do financially, a good subset of which are not native. This is an easier to abuse subset of the population as they are not clued into how to use their state Attorney General to push Tesla to make it right, or use the other legal avenues available.

netsharc 3y ago
I suppose someone who's done the research wouldn't buy a Tesla in the first place... A bit like Nigerian spammers and phishers having sloppy writing, which is (either by design or not) a filter so only the less mentally able readers would fall into their net by responding.
- frumper 3y ago
  Lots of people have no issues with their Tesla, just as other car makers put out some duds and inconsistent results. There is no perfect car to buy. That’s why we have warranties.

simondotau 3y ago

The fact that Tesla requested payment and the owner paid strongly suggests that the owner had reason to believe — rightly or wrongly — their actions to be the root cause of the failure. Whether the owner’s actions actually did exceed a reasonable expectation of durability isn’t something we can speculate on here because we don’t have the information.

clouddrover 3y ago
> we don’t have the information. Sure we do. Here it is: https://www.reuters.com/investigates/special-report/tesla-musk-steering-suspension/ https://www.reuters.com/investigates/special-report/tesla-mu... To quote the Reuters report: > The suspension collapse in Jain’s car fortunately occurred at low speed. It was nonetheless shocking in a car he had owned for less than 24 hours. The automaker told him the suspension collapse was caused by the separation of a lower control arm from the steering knuckle, which connects to the wheel assembly. Jain expected Tesla to cover the damage. A Tesla Service representative had texted Jain that an initial inspection found “no evidence of any external damage” that caused the incident and implied Tesla would pay for the repairs, according to a copy of the text Jain provided to Reuters. About a week later, Tesla sent Jain a letter denying responsibility, saying it had inspected the vehicle and determined that the cause was “a prior external influenced damage to the front-right suspension.” Jain said he was the only driver of the car during the one day he owned it and hadn’t had an accident before the suspension failure. “I was like, ‘Bloody hell, how can metal just snap like that when I know for sure the car has not hit anything?’” he said. The repair took about three months. Jain paid a deductible of about $1,250 to have the work covered by his insurance company, which after the claim hiked his rates sharply on another car he owned, he said. Fed up with the ordeal, Jain sold the repaired Tesla – for about $10,000 less than the $55,000 he paid for it.
- simondotau 3y ago
  You quoted the part I was referring to: > [Tesla said] it had inspected the vehicle and determined that the cause was “a prior external influenced damage to the front-right suspension.” And then Jain ended up paying the bill. That is a critically important data point which _suggests that he had reason to believe_ his actions caused the damage. I repeat: Whether the owner’s actions actually did exceed a reasonable expectation of durability isn’t something we can speculate on here because we don’t have the information. It's possible that Jain didn't damage the car. But it's also possible that he did, and this damage was immediately apparent the moment that a technician lifted the car for a proper inspection. We don't know anything about the initial inspection which led to the interim diagnosis of manufacturing defect. It might have been a guess by someone who didn't even lay eyes on the car. The point is — We. Don't. Know.

m463 3y ago

thought Jain was in england (where consumer laws are different) EDIT: https://www.reuters.com/investigates/special-report/tesla-musk-steering-suspension/ https://www.reuters.com/investigates/special-report/tesla-mu... I don't know the right in england, but in the US what happens is that the driver (who is not responsible) can file a claim against his own insurance company. They will fix it for their customer, then subrogate against the responsible party to recover the money (if they feel it makes financial sense)