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That the owner had to resell their own car at a 10000 dollar loss instead of just taking it back to Tesla and demanding either a refund or a replacement seems r

That the owner had to resell their own car at a 10000 dollar loss instead of just taking it back to Tesla and demanding either a refund or a replacement seems ridiculous. Are there no consumer protection laws at all in the US? Edit: This did not happen in the US.

cowsandmilk 3y ago
The owner was in the UK, so not sure why you’re asking about US consumer protection laws.
- klodolph 3y ago
  That information is not in the linked article, and all the valuations in the article are listed in dollars. You have to click through to the linked Reuters article. So I’m not sure how you’d expect others to know that it’s a story about someone from the UK.
- Lariscus 3y ago
  Oh sorry, but the linked article makes no mention of that and since the repair was priced in dollar I assumed it must have been in the US. Serves me right, I guess, for believing anything businessinsider says without triple checking.
  - defrost 3y ago
    The BI article repeatedly states they are quoting from https://www.reuters.com/investigates/special-report/tesla-musk-steering-suspension/ https://www.reuters.com/investigates/special-report/tesla-mu... which states that: Jain, an electronics engineer in Cambridge, England. The Reuters investigation looked at many instances of Tesla repairs and "normalised" figures to US dollars. It's common for global reporting across several countries to report in a single currency after conversion. The problem here isn't "believing businessinsider" just missing various cues.
    - Lariscus 3y ago
      Is it? Usually I don't conduct in depth research about a news article I have only little interest in. I expect this to be already done for me by the articles author.
      - defrost 3y ago
        Here in this instance "in depth research" consists of following the link given within the Business Inside article to the Reuters investigation piece which has more infomation, primary sources, names of researchers, etc. If we exchange details the next time I make it to your part of the world I could visit and click the link for you.
        Lariscus 3y ago
        As lovely as that would be, I think I will let that opportunity pass.
- oh_sigh 3y ago
  Probably because the entire BI article linked makes no reference to it happening in England, and has various hints that it would have happened in America (like pricing things in USD, talking about taking it to the service center and not the service centre, referring to the NHTSA, etc). Regardless, England has similar enough laws to America in this regard, such as the Consumer Rights Act of 2015.
- deleted 3y ago
  [deleted]
binarymax 3y ago
In the US, the lemon law would have protected the buyer (https://en.m.wikipedia.org/wiki/Lemon_law https://en.m.wikipedia.org/wiki/Lemon_law) I don’t see that here so I guess they were not in the US. In any case it is unconscionable for Tesla to shift the cost and headache to the buyer in this scenario, and also stupid. The brand continues to suffer and is going to be the butt of jokes pretty soon if they keep this up.
- Dalewyn 3y ago
  I'm pretty sure Musk wants Tesla to be the butt of jokes with how S3XY their cars are.
gerdesj 3y ago
Something is wrong here. The owner is in the UK and we do have robust, consumer focussed laws. Let's start with "suspension broke" - how did that happen? Then why did Jain continue to drive until "the suspension issue caused portions of the vehicle to come in contact with the road"

cowsandmilk 3y ago

The owner was in the UK, so not sure why you’re asking about US consumer protection laws.

klodolph 3y ago
That information is not in the linked article, and all the valuations in the article are listed in dollars. You have to click through to the linked Reuters article. So I’m not sure how you’d expect others to know that it’s a story about someone from the UK.
Lariscus 3y ago
Oh sorry, but the linked article makes no mention of that and since the repair was priced in dollar I assumed it must have been in the US. Serves me right, I guess, for believing anything businessinsider says without triple checking.
- defrost 3y ago
  The BI article repeatedly states they are quoting from https://www.reuters.com/investigates/special-report/tesla-musk-steering-suspension/ https://www.reuters.com/investigates/special-report/tesla-mu... which states that: Jain, an electronics engineer in Cambridge, England. The Reuters investigation looked at many instances of Tesla repairs and "normalised" figures to US dollars. It's common for global reporting across several countries to report in a single currency after conversion. The problem here isn't "believing businessinsider" just missing various cues.
  - Lariscus 3y ago
    Is it? Usually I don't conduct in depth research about a news article I have only little interest in. I expect this to be already done for me by the articles author.
    - defrost 3y ago
      Here in this instance "in depth research" consists of following the link given within the Business Inside article to the Reuters investigation piece which has more infomation, primary sources, names of researchers, etc. If we exchange details the next time I make it to your part of the world I could visit and click the link for you.
      - Lariscus 3y ago
        As lovely as that would be, I think I will let that opportunity pass.
oh_sigh 3y ago
Probably because the entire BI article linked makes no reference to it happening in England, and has various hints that it would have happened in America (like pricing things in USD, talking about taking it to the service center and not the service centre, referring to the NHTSA, etc). Regardless, England has similar enough laws to America in this regard, such as the Consumer Rights Act of 2015.
deleted 3y ago
[deleted]

binarymax 3y ago

In the US, the lemon law would have protected the buyer (https://en.m.wikipedia.org/wiki/Lemon_law https://en.m.wikipedia.org/wiki/Lemon_law) I don’t see that here so I guess they were not in the US. In any case it is unconscionable for Tesla to shift the cost and headache to the buyer in this scenario, and also stupid. The brand continues to suffer and is going to be the butt of jokes pretty soon if they keep this up.

Dalewyn 3y ago
I'm pretty sure Musk wants Tesla to be the butt of jokes with how S3XY their cars are.

gerdesj 3y ago

Something is wrong here. The owner is in the UK and we do have robust, consumer focussed laws. Let's start with "suspension broke" - how did that happen? Then why did Jain continue to drive until "the suspension issue caused portions of the vehicle to come in contact with the road"