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Same for The Economist. I was about to enter my payment details for a subscription but then thought to check what the cancellation process was. Turns out it's o
by rurp 3y ago
Same for The Economist. I was about to enter my payment details for a subscription but then thought to check what the cancellation process was. Turns out it's one of those sleazy processes that's way harder than signing up.
Just to be sure I contacted their customer support to see if there was a way to cancel online. They confirmed that there was not, and then had the gall to say that this is because it's better for customers this way.
The content itself is good but I will never ever give money to a company that treats its paying customers this way.
Substack probably has a similar customer base and does things the right way. A paid subscription can be cancelled with an easy to find button. The money I would have spent on The Economist instead goes to several substack authors that I like.