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I subscribed for a few years and would renew each year when they jacked the rates back up. Finally decided it just was not worth it and went through their arduo
by flatline 3y ago
I subscribed for a few years and would renew each year when they jacked the rates back up. Finally decided it just was not worth it and went through their arduous cancellation process. Got a call back the next day asking to sign me back up and I took the customer service rep to task saying he knew perfectly well I just canceled yesterday. He gave a sheepish laugh, did not argue the point, and they have never called me back.
- jf22 3y agoGood for you for taking a low-paid customer service employee to task for doing their job.
- flatline 3y agoI wasn’t exactly rude about it, but they were acting as a representative of the company - probably the only one I could ever actually talk to - so I didn’t see any reason to sugar coat it either. I am often direct with sales people that I am not interested in their product, and I have been yelled at and harassed by them before. This is all late stage capitalism at its finest.