3 ms·

I've always wondered what the best way to prevent this is. There is clearly little motivation on the company's side to prevent this. One idea that keeps coming

I've always wondered what the best way to prevent this is. There is clearly little motivation on the company's side to prevent this. One idea that keeps coming to mind is that the company should be forced to pay for the customer's time. I don't know how to handle this in the general case but for things like cancelling a subscription, making a warranty claim or fixing some other service issue that isn't the customer's fault the company should be required to pay for any time spent. You ask me 30min of questions before letting me unsubscribe? I look forward to my $50 in the mail next week. My warranty claim requires 3 calls and 2h to resolve? I'll take $200. Obviously implementing this would be super difficult. What if the customer talks slowly or ambiguously to get more money? But I feel that the core idea has merit. If the company is wasting my time they should be forced to compensate me.

briffle 3y ago
My local west coast newspaper (Owned by USA Today) used to pull this crap. Offer a $8 subscription for 6 months with a simple click, then automatically switch to monthly billing at $15/month and you had to call, during east coast business hours (again, I live on west coast) and if! they answered, they would work very hard to make sure you didn't cancel. I started using the virtual cards from Privacy.com, and only authorizing the original purchase. its been a game changer.
BobaFloutist 3y ago
How about every charge they pass you after you contact them in any verifiable way (including submitting a support ticket to their website and taking a screenshot, sending their support email an email, or writing a letter) requesting cancellation they have to pay back to you triple. Then the ball's in their court. You're happy to let them keep charging you, it's an investment. I bet that would get them off their asses.
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briffle 3y ago

My local west coast newspaper (Owned by USA Today) used to pull this crap. Offer a $8 subscription for 6 months with a simple click, then automatically switch to monthly billing at $15/month and you had to call, during east coast business hours (again, I live on west coast) and if! they answered, they would work very hard to make sure you didn't cancel. I started using the virtual cards from Privacy.com, and only authorizing the original purchase. its been a game changer.

BobaFloutist 3y ago

How about every charge they pass you after you contact them in any verifiable way (including submitting a support ticket to their website and taking a screenshot, sending their support email an email, or writing a letter) requesting cancellation they have to pay back to you triple. Then the ball's in their court. You're happy to let them keep charging you, it's an investment. I bet that would get them off their asses.

deleted 3y ago
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