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now do nytimes. Not sure how it compares to sirius but its one of the most ridiculous process i've personally experienced
by apwell23 3y ago
now do nytimes. Not sure how it compares to sirius but its one of the most ridiculous process i've personally experienced
- js2 3y agoIn the past you had to chat with a rep, but for at least a couple years now you can cancel your NYT subscription with just a couple clicks. You can also pretty much perennially keep your sub at $1/week w/o talking to a rep just by starting the cancellation flow when the promo rate nears expiration.
- garfij 3y agoThanks for this, I"d been meaning to work up the energy to deal with their retention ops, but this was super easy. For anyone else looking to do this, the trick is to choose "Other" instead of "Too expensive" or "My rate is going up" as the reason for cancelling. The later will just result in them trying to sell other standard subscription offers to you.
- rurp 3y agoSame for The Economist. I was about to enter my payment details for a subscription but then thought to check what the cancellation process was. Turns out it's one of those sleazy processes that's way harder than signing up. Just to be sure I contacted their customer support to see if there was a way to cancel online. They confirmed that there was not, and then had the gall to say that this is because it's better for customers this way. The content itself is good but I will never ever give money to a company that treats its paying customers this way. Substack probably has a similar customer base and does things the right way. A paid subscription can be cancelled with an easy to find button. The money I would have spent on The Economist instead goes to several substack authors that I like.