3 ms·

I'm curious how that happened in the first place. Telling Apple that you want a mac to be autoenrolled in MDM after purchase requires you giving them the same p

by easton 3y ago

I'm curious how that happened in the first place. Telling Apple that you want a mac to be autoenrolled in MDM after purchase requires you giving them the same proof of purchase you would need to get it unenrolled. (At least, it used to. I know now definitely for iOS devices you can get them set up in Automated Enrollment via Configurator) Someone at Expedia would've needed the receipt for this laptop to get it enrolled, or someone at Apple fat fingered the serial number and accidentally enrolled that person's laptop?

andrepew 3y ago
I imagine it was a fat fingering. I’ve purchased MBPs for my org in person at an Apple Store because I needed them urgently and I had to call my Apple rep to manually assign the serials to our company in ABM.
- ArnoVW 3y ago
  You can manually assign MacBooks to your Apple Business account. Just install Apple Configurator on an iPhone and hold the phone close to the laptop at initial boot. It will show a sort of QR code and when you scan it it’s attached. The initial detection will only trigger when it is in the “choose locale” screen, just after the very first “choose language” screen. If you go beyond “choose locale” it will not work, even if you go back a step, and even if you reboot. Then in ABM change the MDM platform to whatever you want (your Jamf instance) and Bob’s your uncle
  - kristjansson 3y ago
    That is simultaneously (a) so freaking cool and (b) the most nonobvious, undiscoverable UI/UX I've ever heard of. "How do you do this sort-of complex business process to a new apple device?" "Oh just install this app on your phone, then hold the phone next to the computer when you turn it on. No, don't open the app. No, don't lock the phone. No, don't click anything on the computer, lest you go too far."
    - ArnoVW 3y ago
      It’s documented. I assure you I didn’t find that by accident =)
anonymouse008 3y ago
Probably a return/cancelled order from Apple Managed side, then ended up in general inventory. Evidently there are two completely separate customer relationship systems, which makes sense given the amount of power given to managed accounts (truthfully still boggles my mind the dev and managed aren’t the same system with the amount of similar power). I would have thought inventory would be separated though, but stranger things happen.
- millzlane 3y ago
  If that is the case, either Expedia, didn't release the device before sending it back to apple. Or apple didn't release the device from ASM before re-selling the device.
- kotaKat 3y ago
  Yep. Had a friend ironically get an Apple Demo Management configured Apple TV from an Apple Store. That was a quick trip back...

by easton 3y ago

andrepew 3y ago

I imagine it was a fat fingering. I’ve purchased MBPs for my org in person at an Apple Store because I needed them urgently and I had to call my Apple rep to manually assign the serials to our company in ABM.

ArnoVW 3y ago
You can manually assign MacBooks to your Apple Business account. Just install Apple Configurator on an iPhone and hold the phone close to the laptop at initial boot. It will show a sort of QR code and when you scan it it’s attached. The initial detection will only trigger when it is in the “choose locale” screen, just after the very first “choose language” screen. If you go beyond “choose locale” it will not work, even if you go back a step, and even if you reboot. Then in ABM change the MDM platform to whatever you want (your Jamf instance) and Bob’s your uncle
- kristjansson 3y ago
  That is simultaneously (a) so freaking cool and (b) the most nonobvious, undiscoverable UI/UX I've ever heard of. "How do you do this sort-of complex business process to a new apple device?" "Oh just install this app on your phone, then hold the phone next to the computer when you turn it on. No, don't open the app. No, don't lock the phone. No, don't click anything on the computer, lest you go too far."
  - ArnoVW 3y ago
    It’s documented. I assure you I didn’t find that by accident =)

anonymouse008 3y ago

Probably a return/cancelled order from Apple Managed side, then ended up in general inventory. Evidently there are two completely separate customer relationship systems, which makes sense given the amount of power given to managed accounts (truthfully still boggles my mind the dev and managed aren’t the same system with the amount of similar power). I would have thought inventory would be separated though, but stranger things happen.

millzlane 3y ago
If that is the case, either Expedia, didn't release the device before sending it back to apple. Or apple didn't release the device from ASM before re-selling the device.
kotaKat 3y ago
Yep. Had a friend ironically get an Apple Demo Management configured Apple TV from an Apple Store. That was a quick trip back...