It's pretty evil from perspective of the customer, is it not? And they were empathically not transparent to the customer! If I put a deposit on my car, and you

It's pretty evil from perspective of the customer, is it not? And they were empathically not transparent to the customer! If I put a deposit on my car, and you're keeping it from me for a weird financial scheme, And you instruct hundreds of your reps how exactly to lie to me about it... The only reason it wouldn't be called evil is that's its becoming the norm - and I'll put forward it isn't a good enough reason. :(