> At 18th I've received an email from Amazon, that in order to get my package I need to "share some personal details" for a 3rd party (Aramex). No refunds in th

> At 18th I've received an email from Amazon, that in order to get my package I need to "share some personal details" for a 3rd party (Aramex). No refunds in the email. I did it, naively, and no answer since that. My guess is that the info is for the customs process between Aramex and your government. It hasn't been super-rare for me for customs procedures to sometimes take a bit more than a couple of days. It's not like the shipping company can rush the government; the government will probably not care for their deadlines. If you know the shipping company, you may have been given the company's tracking number by Amazon, which would probably allow you to see a bit more info on the shipping progress. Here's their tracking page: https://www.aramex.com/ro/en/track/shipments https://www.aramex.com/ro/en/track/shipments