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> It’s exceedingly rare now to find a place which doesn’t accept contactless in America... Lowe's and Home Depot? Walmart, still? Companies still hoping to s

> It’s exceedingly rare now to find a place which doesn’t accept contactless in America... Lowe's and Home Depot? Walmart, still? Companies still hoping to silo people into their own apps or antiquated payment method, which might give them a slight cc processing fee reduction that boosts their margins... at the cost of being a usability nightmare for anyone who doesn't shop there frequently. I expect that frequent shoppers will live with whatever a store does, and set up a custom app, if any, or accept using a physical card. It's easy to see that their approach is petty, because Costco, which has fanatical customers and is members-only—there are no casual infrequent shoppers—got on board with nfc (card and smartphone) payments years ago. If any business could've gotten away with having their own app and special payment processing deals to save money, it's Costco.

xp84 3y ago
Ah, you're right. I forgot about HD which surprises me every time I visit. TBH I have knuckled under for Walmart, which I shop frequently, by using Walmart Pay on their app. I agree that for frequent shoppers it's well worth it, but useless to someone off the street who isn't used to it. I as a frequent shopper just like the way I can scan my code at any point and then push one button to check out, and that they allow credit cards to back it. For a while before its launch I think it was rumored that Walmart Pay would require an ACH or debit, which would have made it a hard no for me. I still think that we've seen major progress. For instance, the huge Kroger chain got on board sometime in the past 2 years after being NFC or Apple Pay laggards. CVS a couple years before that, I remember them being particularly prickly about never taking Apple Pay and they came around.
Symbiote 3y ago
It's very odd, as this has been working smoothly in the EU for around a decade, depending on the country. It's so reliable that you can pay for bus/metro/train tickets in London (since 2014) and many other cities directly at the ticket barrier [1 for photo], which would cause problems if cards were failing or slow. The only time I'm confused is when there's an unusual card reader, usually a low-budget all-in-one type with a touchscreen, as it's not always clear where the NFC reader is. This is maybe 1-2% of transactions. Every so often a machine makes the "dur dur" noise and I have to use the chip and my PIN. I'm not sure if this is every Nth transaction, or after spending ¤X. Either way, it's to avoid a lot of contactless payments being made if the card is stolen. (And maybe this is irrelevant in the USA, without PINs?) "8 out of 10 card payments now contactless in the Nordics" [2]. 54% in the whole EU [3], only 34% in the USA [4]. [1] https://www.intelligenttransport.com/transport-articles/115311/contactless-travel/ https://www.intelligenttransport.com/transport-articles/1153... [2] https://www.nets.eu/Media-and-press/news/Pages/8-out-of-10-card-payments-now-contactless-in-the-Nordics.aspx https://www.nets.eu/Media-and-press/news/Pages/8-out-of-10-c... [3] https://data.ecb.europa.eu/blog/blog-posts/contactless-payments-euro-area https://data.ecb.europa.eu/blog/blog-posts/contactless-payme... [4] https://ktvz.com/stacker-money/2023/08/01/american-consumers-drive-a-rapid-expansion-of-contactless-payments/ https://ktvz.com/stacker-money/2023/08/01/american-consumers...

xp84 3y ago

Ah, you're right. I forgot about HD which surprises me every time I visit. TBH I have knuckled under for Walmart, which I shop frequently, by using Walmart Pay on their app. I agree that for frequent shoppers it's well worth it, but useless to someone off the street who isn't used to it. I as a frequent shopper just like the way I can scan my code at any point and then push one button to check out, and that they allow credit cards to back it. For a while before its launch I think it was rumored that Walmart Pay would require an ACH or debit, which would have made it a hard no for me. I still think that we've seen major progress. For instance, the huge Kroger chain got on board sometime in the past 2 years after being NFC or Apple Pay laggards. CVS a couple years before that, I remember them being particularly prickly about never taking Apple Pay and they came around.

Symbiote 3y ago

It's very odd, as this has been working smoothly in the EU for around a decade, depending on the country. It's so reliable that you can pay for bus/metro/train tickets in London (since 2014) and many other cities directly at the ticket barrier [1 for photo], which would cause problems if cards were failing or slow. The only time I'm confused is when there's an unusual card reader, usually a low-budget all-in-one type with a touchscreen, as it's not always clear where the NFC reader is. This is maybe 1-2% of transactions. Every so often a machine makes the "dur dur" noise and I have to use the chip and my PIN. I'm not sure if this is every Nth transaction, or after spending ¤X. Either way, it's to avoid a lot of contactless payments being made if the card is stolen. (And maybe this is irrelevant in the USA, without PINs?) "8 out of 10 card payments now contactless in the Nordics" [2]. 54% in the whole EU [3], only 34% in the USA [4]. [1] https://www.intelligenttransport.com/transport-articles/115311/contactless-travel/ https://www.intelligenttransport.com/transport-articles/1153... [2] https://www.nets.eu/Media-and-press/news/Pages/8-out-of-10-card-payments-now-contactless-in-the-Nordics.aspx https://www.nets.eu/Media-and-press/news/Pages/8-out-of-10-c... [3] https://data.ecb.europa.eu/blog/blog-posts/contactless-payments-euro-area https://data.ecb.europa.eu/blog/blog-posts/contactless-payme... [4] https://ktvz.com/stacker-money/2023/08/01/american-consumers-drive-a-rapid-expansion-of-contactless-payments/ https://ktvz.com/stacker-money/2023/08/01/american-consumers...