I think what you're getting at is that principles (and systems) are only as good as the individuals tasked to operate them. I too saw a lot of the same of what

I think what you're getting at is that principles (and systems) are only as good as the individuals tasked to operate them. I too saw a lot of the same of what you mention during my time there -- people parroting the surface level jargon and really abusing the concept without ever cutting to the core of what the concept should have lead them to if they faithfully executed on it. Unfortunately, I don't know if there's a good way to solve for this as a company scales to Amazon's size.