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I've done a fair amount of road tripping (~15k mi over 1.5yr) along the WA/OR/CA/NV corridors where Electrify America is dense enough to use solely, which is co
by ketralnis 3y ago
I've done a fair amount of road tripping (~15k mi over 1.5yr) along the WA/OR/CA/NV corridors where Electrify America is dense enough to use solely, which is convenient since my car came with 2 years of free charging from them.
Ignoring their pervasive station reliability problems, their app is pretty bad and only barely functions.
* I've had to skip a perfectly functioning station because the app thought I was still charging from the previous time and wouldn't change its mind about it.
* Their Carplay app has literally never worked for me, not once (usually it shows me still charging from a session >1wk ago even when the regular app doesn't, sometimes it doesn't boot, sometimes it shows me as not logged in. The main screen has never once rendered.).
* One of their level 2 stations (which tend even less reliable) existed in the app on about 50% of refreshes.
* The app requires a pretty solid signal to work at all since it seems to consult their API to query for stations near where you are and then you guess at which one it is ("is this the target one or the mall one? it's the target that's in the mall?") which is pretty silly when you're parked at the station so it's in range of your hands and eyes.
* I eventually figured out that I can add the EA plan to my Apple Wallet and tap the phone instead of ever opening the app, but that seems to randomly select between the "free" plan (rather, included in the purchase price of my car) and the $10 balance that they make me maintain for god-knows-why when at California electricity prices no charge has ever been below $10.
* The stations have credit card readers which I've never tried to use but almost always when I see somebody having trouble at a station it's because they're fighting with that thing. I assume EA's response would be "just use the app, it's so much better"
That's all just one app, not a slew of them for every charging network in my area (which also includes at least evgo & chargepoint just to cover the big ones). The sooner this app bullshit can die the better.
- progman32 3y agoEvery time I use the app I have to force quit it at least once to get it to stop doing whatever backend query it's doing. Doesn't help that their chargers are barely compatible with my car (2014 i3) so the charging fails to start about half the time. The machine itself rejects the charge in about ten seconds so no big deal, but the app isn't built to handle this case and takes multiple minutes to realize something is wrong. So my charging cycle is to initiate via app, plug in, see a failed charge, force quit the app, find the station again, and repeat probably twice. Probably isn't this bad with newer cars, but I love my car otherwise. Made sure to get the one with the extra scooter engine in the back, so I can just drive around on gas if it comes down to it.