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When “I confirm” isn’t just a button but a face-to-face accusation I’d expect people would choose to err in the other direction.
by aendruk 3y ago
When “I confirm” isn’t just a button but a face-to-face accusation I’d expect people would choose to err in the other direction.
- JohnFen 3y agoI'd expect employees to act in a way they perceive would be least harmful to themselves and their job. If they incorrectly say someone wasn't the person matched, and that person then proceeds to steal from the store, the employee may (probably correctly) perceive that they'll suffer consequences for the error. The safest direction for them to err in would be "yeah, it's probably them".