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> .. then they themselves can judge if they feel confident the shopper is actually the same person Yes - but the "approach and identify" of false positives/in
by helsinkiandrew 3y ago
> .. then they themselves can judge if they feel confident the shopper is actually the same person
Yes - but the "approach and identify" of false positives/innocent people was the actual embarrassment and harassment that the system got banned for, it was the human review (asking for ID etc) that was the issue.
- crazygringo 3y agoBut it seems like they went straight to approaching and asking for ID. What about the step where it shows a human photos from original footage and current footage and they get to say, nope I'm not confident? Again, not defending Rite-Aid here, just pointing out that facial recognition needs a human verification layer before taking any action at all. The fact they weren't doing that is just one part of why their actions were wrong.
- BigGreenTurtle 3y agoWhat incentive is there to say "I'm not confident"? If someone is particularly bad at comparing faces in pictures and they let multiple shoplifters through they're likely going to lose their jobs.