It's a problem with scale and incentives. At their scale, hiring people like Dang is not going to be particularly profitable, since you'd need thousands or tens

It's a problem with scale and incentives. At their scale, hiring people like Dang is not going to be particularly profitable, since you'd need thousands or tens of thousands of them to moderate the platform (and even then, it gets difficult since you really don't want too much moderation for private messages among family members and friends, companies, etc). Add this to the difficulties of finding people that good in the first place (even more so said people willing to work for a large company and moderate at scale), and you've got a bit of a problematic situation: - If you try to hire 'quality' moderators, then you likely spend millions of dollars a year on moderation, without any real guarantee that the moderation will actually be good (since different communities and groups disagree on it, cultural differences come into play, etc) - If you try to outsource the moderation to some low cost region, then you get poor quality moderation due to cultural differences and a lack of understanding of the subject matter and community. - And if you try to automate it, you arguably get an even worse situation, since false positives and negatives are everywhere and often there's no way to appeal the situation when they get things wrong. Then things get even worse when you realise that different communities interact and have different standards...