The article says we probably haven't heard of the most popular show on netflix (and I hadn't), but it's important to note that they're defining "popularity" as

The article says we probably haven't heard of the most popular show on netflix (and I hadn't), but it's important to note that they're defining "popularity" as the show most often viewed, and not by how much people enjoyed the content. Reviews for the show (https://en.wikipedia.org/wiki/The_Night_Agent https://en.wikipedia.org/wiki/The_Night_Agent) suggest that it's mediocre and forgettable. You've very likely heard of, and watched, the most popular shows on netflix when defined as the shows most people consider to be the best on the platform. As long as I'm able to find out about the good shows on netflix, it really doesn't matter to me if some random netflix original disappointed more people within a specific time span.