2 ms·
a five-star system, but with stars instead of labels. "Absolutely awful service" / "dissatisfied" / "basically what I expected" / "positively surprised" / "inc
by miki123211 3y ago
a five-star system, but with stars instead of labels.
"Absolutely awful service" / "dissatisfied" / "basically what I expected" / "positively surprised" / "incredibly excellent"
This way, most customers would click "basically what I expected", making 3 star the default.
Adjusting all reviews based on the general mean and standard deviation after the fact makes sense, though.