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> courteous and long How about urgent and short? e.g. One day a kid will charge their toy over night with your 13v usb-c charger and they'll burn their house
by sod 3y ago
> courteous and long
How about urgent and short?
e.g. One day a kid will charge their toy over night with your 13v usb-c charger and they'll burn their house down.
- mint2 3y agoJust a little too short, add: “and this email notification demonstrates you are aware of the hazard which will be relevant in lawsuits.”
- s1artibartfast 3y agoand they will respond with "We sincerely thank you for your concern. We have a 6 month email retention policy in place to address your issue"
- anotherboffin 3y agoHypothetically, and just out of curiosity: if mint2 were to keep this email and it would be included as part of the evidence in a lawsuit, how would this bode for Lidl?
- sokoloff 3y agoAssuming it wasn't mint2 that had the fire, it would almost surely go undetected in discovery. (Lidl would say "as required, we've searched for and provided all emails and care contacts referencing USB chargers".)
- _a_a_a_ 3y agoIf you can't add anything useful, stay out. Although I wonder if it was your house to burn down whether you might feel a little differently about doing the right thing. The answer is, you CC trading standards(Or your country's equivalent) as well.
- s1artibartfast 3y agoWhat makes you think I have negative opinions about doing the right thing, or my comments aren't useful. Perhaps CCing trading standards is actually a good idea, and Im glad I raised a valid concern about the utility of emailing the supplier alone.
- _a_a_a_ 3y agoIt didn't appear constructive, just implying that they were going to do their best to lose the email. Here in the UK it's quite easy to get stuff fixed. A few years ago, a single complaint to trading standards by me got a can relabelled properly with its ingredients. Failing that, I know from prior experience that companies hate being embarrassed. They really value their image, and risking house fires for your consumers, it doesn't go down well. What you posted came across as negative, and I'm afraid I have a fairly low tolerance for that. If I misread you, sorry.
- s1artibartfast 3y agoI agree that it is a lot easier to do a drive by shoot down of someone else's idea than provide a constructive solution. That has to be balanced with the idea that a dose of realism is necessary for improvement and iteration. As such, I don't think negative is always bad.
- jpsouth 3y agoI’m really interested in which can you got relabelled! Could you disclose it?
- avidiax 3y agoIn recognition of your email retention policy, I shall be resending this complaint at 5 month intervals, along with a running history of the previous complaints.
- deleted 3y ago[deleted]
- akx 3y agoI didn't directly mention burning down the house, but I did say "The takeaway of this is that given the plug looks exactly like a standard USB-C phone charger's plug, it's easy for a novice user (say, a child whose phone charger's wire has been bit through by the family dog) to attempt to charge a device not rated for 13 V using this charger, which is quite likely to damage the device."