Ironically part of why I use Apple products at all is the human support staff available to me when I lived in London. Problem with Dell, HP, Lenovo -> ship it

Ironically part of why I use Apple products at all is the human support staff available to me when I lived in London. Problem with Dell, HP, Lenovo -> ship it back and pray Problem with Apple -> walk into covent garden and ask. My experiences with Apple support has been nothing except glowing. (Apart from one work incident where our IT supplier ordered Applecare (3 years service warranty) instead of Applecare+ (2 year accidental damage) - and my employee dropped his laptop).