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Buying a private phone number and contacting it for support could be considered harassment.

• verisimi 3y ago
  What about when your device is bricked, and you can't use it any more and the company does not engage with you? What the legal system says, the words they use, are not that interesting...
  • lolinder 3y ago
    Yes, it's still harassment. You have other means of expressing your frustration at the company, but contacting individuals directly (who may or may not even be in charge of that aspect of the company!) is not a valid way of doing so.
    • euroderf 3y ago
      ... unless it is the only way. Work with dogs, wake up with fleas.
    • verisimi 3y ago
      That person is responsible. They make, or oversee, the decision to brick phones for probably thousands of people. Probably this makes even more money for them, as the greater percentage will buy a new phone, rather than reach some sort of resolution. There is no legal comeback for this immoral executive decision. In fact, the legal system will find in favour of the CEO. Their contacts will allow it, and if not, they will lobby for laws to be put in place to allow it in future. What of any of all that is "right"? It's simple force; right is might. Do you know what "right" is? Do you think what is legal, is also right?