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We just had a thing like this in my company. A customer asked a technical question to our assistant who forwarded the question to the dev team. Within an hour (
by sureglymop 3y ago
We just had a thing like this in my company. A customer asked a technical question to our assistant who forwarded the question to the dev team. Within an hour (before she could reply) they wrote an angry email to the CEO "exposing" her and overall acting petty.
The CEO then forwarded that email to her supervisor who then just forwarded it to her again. It was quite unpleasant for every party involved.
It's just a hit and miss and if one does this, it definitely shouldn't be an petty/angry rant.
- toyg 3y agoSo your dev team humiliated a random female employee for trying to provide good customer support...? Sounds like a fun place to work for. /s
- t0mas88 3y agoOr "they" refers to the customer?
- lolinder 3y agoThe pronouns are super confusing in that comment, but I'm pretty sure that "they" is the customer and "she" is the assistant. The "before she could reply" implies that whoever wrote the angry email was being impatient and didn't wait for a reply to an email that they had sent. The only replies being awaited are devs->assistant or assistant->customer, and since the devs were only identified as a group it makes more sense to interpret the assistant as the (singular female) victim of the impatience and the customer as the one who got impatient waiting for a reply.