4 ms·

I've used Trac, which is pretty customizable and does a nice job (though it is a bit more project-oriented). I have also heard many good things about Bugzilla.

• ErrantX 18y ago
  trac is more a source code manager..not really a good customer service tool ;) I assumed the OP meant support ticketing software
  • mcdowall 18y ago
    Indeed, we are looking for support ticket software moreover. We are an online travel agency so for each customer sale there are a fair few steps; ticketing / supplier payment filtering / confirmation notifications plus customer contact issues also. We therefore requires a ticketing solution so we can attribute different actions and notes to each customer until completion.
    • ErrantX 18y ago
      that sounds like rather than a generic piece of software you either need to look for a specific travel agency software or have something built to your requirements (which are very specific). (does the client need access to the tickets - or is it internal only??)