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The fact that they are replacing them with a refurbished product is ridiculous in the first place.

• angulardragon03 3y ago
  Refurbished Apple products are generally in almost indistinguishable condition from new, and are thus likely in better condition than a device you bring for repair months or years into using it. Using refurbished devices to replace used devices is a surefire way to "reduce, reuse, recycle" (especially considering that refurbishing also re-uses any returns Apple receives).
  • microtherion 3y ago
    These are all good arguments, but that does not absolve Apple from the responsibility of checking that their refurbished products are not registered to a different ID. That device never should have been accepted for a return, let alone shipped to a different customer.
    • angulardragon03 3y ago
      Absolutely agreed (which is why I did not say that it did) :)