> if you wish to attack my plan, I'll only listen if you offer a defense of the status quo, or offer a better improvement plan. Sorry but you don't get to set

> if you wish to attack my plan, I'll only listen if you offer a defense of the status quo, or offer a better improvement plan. Sorry but you don't get to set the terms of your own critique. If you refuse to listen then that impugns your character, but it doesn't make the critique invalid. You method is flawed because some people only leave reviews when they good service or only when they get bad service. Everyone has a different reason why they do things, and what motivates them to do things. This will only work if you force people to leave reviews, and in that case your chances of getting a legitimate rating is much smaller. You system would be better suited to de-rate the importance of people who leave a lot of reviews that are consistently skewed towards one end, but apply such a system to everyone is not going to make the results more fair.